Refund policy

RETURN & REFUND POLICY

We want you to love your order. If something isn't right, we're here to help.

30-Day Satisfaction Guarantee

You have 30 days from the date your order is delivered to request a refund or replacement. To start, email us at support@pawsupply.org with your order number and a description of the issue. Photos are helpful for damaged or defective items.

How it works

Because our products ship directly from our suppliers, you do not need to ship the item back to us. Once we review your request, we'll either issue a refund to your original payment method or send a free replacement — your choice.

Damaged, defective, or wrong items

Please inspect your order on delivery. If your item arrives damaged or defective, or you received the wrong product, contact us within 30 days and we'll make it right with a replacement or full refund at no cost to you.

Refunds

Approved refunds are issued to your original payment method within 10 business days. It may take additional time for your bank or credit card company to process and post the refund.

Order cancellations

Need to cancel? Contact us within 24 hours of placing your order and we'll do our best to stop it before it ships. Once an order has shipped it can't be cancelled, but our 30-day guarantee still applies.

Non-returnable items

Certain items can't be refunded, including gift cards and final-sale or clearance items.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Questions? Email us anytime at support@pawsupply.org.